Return and Exchange

 

Returns & Exchanges

At InkCarge, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we offer a 90-day return and exchange policy from the date you receive your order.

Return Eligibility

You may return an item within 90 days if:

• The product is unused and in its original packaging

• The item is in resalable condition

• Proof of purchase is provided

Opened or used ink and toner cartridges may be eligible for return only if they are defective or damaged upon arrival.

Exchanges

If you ordered the wrong item or need a replacement, we are happy to offer an exchange:

• Exchanges are subject to product availability

• The original item must meet return eligibility conditions

Defective or Damaged Items

If your item arrives damaged or does not work as expected:

• Please contact us within 7 days of delivery

• We will arrange a replacement or refund at no additional cost

Return Process

1. Contact our customer support team to request a return or exchange

2. You will receive return instructions and authorization

3. Send the item back using the provided guidelines

4. Once received and inspected, your refund or exchange will be processed

Refunds

• Refunds are issued to the original payment method

• Processing time may take 5–10 business days after inspection

• Shipping fees are non-refundable unless the return is due to our error

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping method

Need Help?

If you have questions about returns or exchanges, our customer service team is here to help. Please contact us through our website or email support.